{O/C} {Finally tonight} Let's take a look at the frequent elevator outages in a skyscraper in New York that have stranded residents living in the upper part of the building.
{SOT}
Towering above other buildings with a stone-clad facade in the hustle and bustle of New York City, the 59-storey 20 Exchange Place, located in Manhattan, has been plagued by long elevator outages that literally upended daily life.
In all, 25,376 complaints about broken elevators were reported in 2021 alone across New York. Not a staggering figure for a city housing some 8 million souls.
The sheer height - 226 metres - of that high-rise has made the endless outages particularly infuriating for residents, who can afford 5,000 USD a month for a one-bedroom unit.
More than a dozen residents have made no bones about the situation. They complained of the outages, describing the building as a "high-rise hell" that boasts countless opulent flats.
Not only have they cancelled plans and missed appointments, they have even had to contemplate moving.
Trekking to the fifteenth floor isn't that big of a deal, but for those living above this floor, the matter becomes all the more serious.
Apart from this, residents question the possibility of getting help in the event of an emergency.
With so many residents having been either stranded or rendered unable to leave their flats, the building's owner, DTH Capital, maintains experts from Con Edison, an energy company, have so far been unable to get to the bottom of the surges that have been plaguing 8 elevators.
Con Edison is adamant the power supply there is neither deficient nor compromised.
The elevator's operating boards are reported to have been in constant need of replacement.
Those in charge had better make all the running. Weary of constant elevator outages, more residents may pull up stakes like rats leaving a sinking ship.
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